WiLine SD-WAN FAQs
Welcome to the WiLine SD-WAN FAQs! Here, you'll find answers to common questions about our business internet, technical features, service options, and security measures. Whether you're a potential customer, a current user, or a property manager, this guide is designed to help you better understand WiLine's offerings and services.
General Questions​
What is the WiLine SD-WAN Portal?
"The WiLine SD-WAN Portal is an online platform that allows users to monitor and manage their network services, circuits, and sites. The portal provides insights into service performance, circuit status, and site management, helping you maintain optimal network operations."
How do I navigate the SD-WAN Portal's dashboard?
"The dashboard provides a summary of your services, circuits, and sites. Use the sidebar to access detailed views of each category, and click on individual items to see more information. What's important to mention is that you have to select a service on the main page before viewing its data."
How can I order WiLine's business internet?
"Ordering is easy, and you could have our service in a matter of days. You can call us at
1-888-494-5463or you can complete this form. If your property is On-Net, we usually can install our service within 3 to 5 business days. For Off-Net properties, a building survey may be required. This is a free service and requires no obligation to contract WiLine Services. Normally, even for Off-Net buildings, WiLine can deliver service within 30 days from contract signature."
What is an On-Net Property?
"An On-Net property is a location that is already connected to our network infrastructure, allowing for quicker service installation."
What is an Off-Net Property?
"An Off-Net property is a location that is not currently connected to our network infrastructure, which may require additional time for a building survey and installation."
What is symmetrical bandwidth?
"Symmetrical bandwidth means that the upload and download speeds are the same."
What is the maximum speed you offer?
"We offer speeds up to 10 Gbps."
Technical Questions​
What are circuits in the context of SD-WAN?
"Circuits refer to the physical or virtual paths through which data flows in your network. Monitoring circuits helps ensure that your network is operating efficiently and that data is being transmitted reliably."
How do I monitor the performance of my links?
"In the SD-WAN Portal, go to Network > Links to view real-time performance metrics such as average throughput, latency, and packet loss. You can also learn to set up alerts for any performance thresholds critical to your operations by visiting the Alerts & Notifications page."
Do you support IPv6?
"Yes, we support IPv6."
Can I use a WiLine connection as backup to my current system?
"Yes, you can use a WiLine connection as a backup to your current system."
What is internet route diversity for business continuity?
"Internet route diversity involves using multiple internet connections from different providers to ensure continuous service in case one connection fails."
What does DIA mean?
"DIA stands for Dedicated Internet Access, which provides a dedicated, high-performance internet connection."
Does WiLine provide short-term contracts for events?
"Yes, WiLine provides short-term contracts for events."
Service Questions​
Do you provide a service level agreement?
"Yes, we provide a service level agreement (SLA) to ensure the quality and reliability of our services."
I would like to get your high-speed broadband but my location is outside your coverage area. Do you plan to expand your coverage?
"WiLine is continuously expanding its coverage. Please contact us to check availability or explore future plans for your area."
Are fixed wireless connections less reliable than traditional wireline?
"Fixed wireless connections are highly reliable and can be as dependable as traditional wireline connections."
Security Questions​
What is SASE?
"SASE stands for Secure Access Service Edge, a framework that combines networking and security functions in a cloud-native service."
What is cybersecurity?
"Cybersecurity involves protecting systems, networks, and programs from digital attacks."
What type of cybersecurity services does WiLine provide?
"WiLine provides various cybersecurity services, including threat detection, firewall management, and secure access solutions."
Are WiLine connections secure?
"Yes, WiLine connections are secure and include multiple layers of protection to ensure data safety."
Property Manager Questions​
I own/manage a property and would like to get WiLine for my tenants. What do I do?
"If you own or manage a property and would like to get WiLine for your tenants, please contact us to discuss the options and process for installation."
Support Questions​
How do I update my account information?
"Click on your profile in the top right corner, select 'My Account', and update your personal information, email, or contact preferences."
How do I submit a support ticket?
"To submit a support ticket, please visit our Customer Support section and fill out the form that appears after clicking contact us with the details of your issue. Our support team will get back to you as soon as possible."
How do I contact WiLine support?
"WiLine contact information can be found in the Contact Us page. For non-urgent inquiries, you can also submit a support ticket using the chatbot."
My data connection is down. What do I do?
"If you suspect your data connection is down, please check for any WiLine outage reports in your area by other users by visiting Downdetector. If there are no outages, try rebooting your modem and router. If the issue persists, please submit a support ticket."
My internet speed is very slow. What can I do?
"Slow internet speeds can be caused by various factors. Try restarting your modem and router, check your connection on different devices, and ensure that no other devices are using too much bandwidth. If the issue persists, contact support for further assistance."
Will the location of my internet router impact the quality of my connection?
"Yes, the location of your router can affect the quality of your connection. For optimal performance, place the router in a central location, away from walls and obstructions, and avoid placing it near large metal objects or electronics that may cause interference."
We hope these FAQs have answered your questions about WiLine's SD-WAN services. If you need more information or assistance, please don’t hesitate to contact us. We're here to help you connect and grow your business with reliable, high-speed internet solutions.